Refund policy

At Hub4Machines, customer satisfaction is our top priority. We understand that sometimes you may need to return a product, and we’re here to make that process as simple and straightforward as possible. Please read our Return Policy carefully to understand your rights and obligations.

1. Return Eligibility

As a Policy we do not cater to Returns & Refunds: However in case of manufacturing defects, at our discretion we may entertain the return with replacement or refund.

Product Condition: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Products that are damaged, altered, or missing components may not be eligible for a return.

Time Frame: You must initiate a return within [3] days from the date of receiving the product.

Non-Returnable Items: Certain items are not eligible for return, including:

Perishable goods

Custom or personalized products

Clearance sale items

Gift cards and downloadable software

2. How to Initiate a Return

To request a return, please follow these steps:

Contact Us: Email us at [email protected]  Include your order number, a description of the product you wish to return, and the reason for the return.

Return Authorization: Once your request is approved, we will provide you with a Return Authorization and instructions on how to send the item back to us.

3. Return Shipping

Responsibility: You are responsible for covering the cost of return shipping. Shipping charges are non-refundable unless the return is due to a mistake on our part or a defective product.

Packaging: Please ensure the item is securely packaged to prevent damage during transit. We recommend using a trackable shipping service to guarantee that we receive your return.

4. Inspection and Approval

Once we receive your returned item, our team will inspect it to verify its condition.

If the item meets our return criteria, we will process your return and notify you of the approval.

If the item does not meet our return criteria, we will notify you and arrange for the item to be returned to you at your expense.

5. Refunds and Exchanges

Refunds: Approved returns will be refunded to your original payment method. It may take [7-10] business days for the refund to be reflected in your account, depending on your bank or payment provider.

Exchanges: If you wish to exchange an item for the same product due to a defect or damage, please contact us. Exchanges are subject to product availability.

6. Damaged or Defective Products

If you receive a damaged or defective item, please notify us within [number of days, e.g., within 3] days of delivery. We will arrange for a replacement or refund, based on your preference and product availability.

Please provide photographic evidence of the damage or defect when you contact us.

7. Late or Missing Refunds

If you haven’t received your refund within the expected time frame, first check your bank account and contact your payment provider, as processing times may vary.

If you still have not received your refund after doing this, please contact us at [email protected].

8. Return Address

We will provide you with the return address once your return request has been approved.